Frequently asked questions
How long does a grooming session take?
Grooming duration varies depending on your dog's breed, coat condition, and temperament. Because we provide individual care without rushing, most appointments take between 1.5 to 3 hours. We always prioritise your dog's comfort over speed.
How should I prepare my dog before arriving?
Please ensure your dog has had a toilet walk right before their appointment.
If your dog is on a special dietary regime, feel free to bring along their favourite treats so we can reward them throughout their groom.
How do you care for nervous, reactive, or senior dogs?
We are completely free from the hustle, barking, and drying cages of busy salons. We take a slow, gentle approach, reading your dog's body language and giving them pauses whenever needed to keep them calm and safe.
When will I know my dog is ready for collection?
You will receive a collection text alert approximately 20 minutes before your dog is finished. Please let us know in advance if you require more notice so you can plan your journey back promptly.
What is your policy on late arrivals and collections?
As we operate on a strict one-to-one basis, we do not have a holding area for waiting dogs. Please arrive promptly for your scheduled appointment and collect your dog as soon as they are ready; otherwise, a fee may apply.
Late arrivals may result in an incomplete groom or the need to reschedule your appointment.
What is your cancellation policy?
We require at least 48 hours notice for any cancellations or changes. Late cancellations or missed appointments will incur the full grooming fee, which must be settled prior to re-booking any future visits.
Ready to pamper your dog?
Book a peaceful, bespoke grooming session tailored specifically to your companion's needs in our quiet North London studio.